My payment is rejected. What can I do?

If you have registered, but your payment didn't go through and was rejected by the bank. Please do the following: 

• Make sure you have the correct billing details, including the expiration date or your CVC code.
• If your data is correct, you might need to contact your bank to ask for more details. Due to the privacy policy, we don't receive any details on the reason for this rejection from the banks. They will be able to help by identifying the error and what your next steps must be.
• Try using another payment method.

Credit Card

When you pay with a credit card, our system asks for authorization from your bank. In some cases, a bank refuses the payment. This can have multiple reasons, however, the bank does not inform us about the exact reason to respect your privacy. So we are unable to provide you with specific information. 

In some rare cases, a credit card payment is blocked due to our fraud filters. This is a safety mechanism that is essential in protecting your information. If you happen to get an error when making a payment and it relates to these filters, you can always reach out to our Customer Service Support Team and we can manually review and remove the block. 

You just need to provide us with the following:

• Date and amount of charge
• ONLY the last four digits of the card you were charged on

Our Customer Service Support Team will never ask for your card CVC or expiration date. Our data security system prevents visibility into your complete card details.

Please note, if your payment is rejected, you will receive an email notification. If you think this is in error, please contact us by clicking on this link Customer Service and filling out the form illustrated here:

If you prefer to reach us by phone, please dial: 800.485.4350.

Here are our Customer Service Call Center Hours and Phone Number: